Shipping & Returns

Last updated: September 2026

We want ordering from Pixel & Panel to be straightforward. This policy explains where we ship, how orders are dispatched and what to do if you need to cancel an order or something isn't quite right.

Shipping

Where we ship

Pixel & Panel currently ships to addresses within Australia only.

We do not currently offer international shipping.

Shipping costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, the size and weight of your order and the delivery destination.

Processing and dispatch

We aim to prepare and dispatch orders as quickly as possible.

Processing times may vary depending on the product, order volume and time of year. Where a product is made to order or requires a longer production time, this will be indicated on the product page where applicable.

Once your order has been dispatched, delivery timeframes are determined by the relevant shipping carrier and your location.

Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Delivery delays

Delivery estimates provided by Pixel & Panel or our shipping partners are estimates only.

While we'll do our best to help if a shipment is delayed, circumstances affecting a carrier's delivery network may be outside our control.

Incorrect delivery details

Please check your shipping details carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We'll do our best to update the delivery details before dispatch, but we cannot guarantee changes can be made once an order has been processed or shipped.

Additional shipping costs resulting from incorrect or incomplete delivery information may be the responsibility of the customer.