Returns & Refunds

Last updated: September 2026

Cancellations & Returns

Change of mind

If you change your mind about an order, please contact us before your order has been dispatched.

Where the order has not yet been dispatched, we can cancel the order and arrange a refund.

Once an order has been dispatched, we do not accept returns or provide refunds for change of mind.

This does not affect your rights under the Australian Consumer Law where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Custom and personalised products

Orders for custom-made or personalised products may enter production shortly after the order is placed. Because these products are made specifically for you, we may not be able to cancel or change a custom order once production has commenced.

This does not affect any rights or remedies you may have under the Australian Consumer Law.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, incorrect or otherwise isn't what you ordered, please contact us as soon as reasonably possible.

Providing your order number, a description of the issue and photographs where appropriate will help us assess the problem quickly.

Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Questions?

If you're unsure about shipping, cancellations or a problem with your order, please get in touch with us through the contact details on our website.

We're happy to help.